Cristina Ruel

Supply Director of Iskaypet

"The support from Slimstock has facilitated the operational integration of Kiwoko and Tiendanimal"

The IskayPet Group is the leading pet care retailer on the Iberian Peninsula. The business conglomerate brings together the Kiwoko and Tiendanimal brands – specialising in pet care products and services – as well as the veterinary centres Kivet and Clinicanimal, the Madrid Central Veterinary Hospital, and the grooming salons Mundo Belleza and Salón de Belleza. Currently, the Group operates 330 stores, 62 veterinary clinics and 162 grooming salons across Spain and Portugal.

The formation of the Group in 2020, bringing together two major companies such as Kiwoko and Tiendanimal, represented a major operational challenge. To efficiently integrate both operations, the company relied on Slimstock and its Slim4 software.

The situation at the time of integration was that all Kiwoko shops had implemented demand forecasting and automatic replenishment via Slim4. In Tiendanimal shops, on the other hand, the ordering model was manual and was carried out from each point of sale.

“The process of getting Tiendanimal’s 65 shops onto the platform was very easy and we were able to make the necessary adjustments to make the tool fit our business model,” says Ruel. “In addition, automating tasks with a single platform has also allowed the planners to have more time for analysis and value-added tasks instead of operational work,” explains Cristina Ruel, Supply Director of IskayPet.

 

Integration of Ornimundo and -43% stockouts

Beyond unifying the end-to-end management of the supply chain on a single platform, the use of Slim4 has also improved logistics KPIs across IskayPet Group stores. A good example is the 30 stores of the former Ornimundo, a Portuguese company that became part of IskayPet in 2022. These stores, now operating under the Kiwoko and Tiendanimal brands, started using Slim4 for automatic replenishment in 2025 and have achieved a 43% reduction in stockouts.

Currently, the IskayPet Group has a 30,000 m² distribution centre in Spain with 6,500 SKUs, and another 10,000 m² centre in Portugal with 4,500 SKUs. The company also operates a third warehouse of 18,000 m² and 12,000 SKUs dedicated to fulfilling online customer orders.