Key Responsibilities
Key responsibilities include but not limited to:
- Drive customer success strategies into their customers so achieving adoption and expertise.
- Serve as primary point of contact for any non-commercial relations and general escalation management
- Monitor and drive adoption metrics (i.e. deployment, maturity and value realisation)
- Understand customers’ industry and business processes
- Drive strategic customer account meetings and regular check-ins
- Develop and manage a long-term adoption and value realisation plan for each customer
- Assess customer engagement by evaluating ongoing customer satisfaction
- Provide value-added recommendations to customers on industry trends and best practices
- Build and maintain relationships with key C Level customer sponsors
- Understand business development opportunities within accounts identifying cross-selling, and up-selling of services
- Identify strategic risks and take action for resolution
Key Activities Include
- Communicating with senior executives at strategic accounts
- Develop customer success roadmap
- Conduct scheduled customer check-ins
- Drive periodic business reviews
- Monitor customer performance and relationships.
- Establish role as trusted advisor
- Oversee customer success value metrics
Requirements
- 2 + years of consulting, professional services, implementation, customer success management, pre-sales or account management experience
- Supply chain experience (education or practical)
- Higher level of education
- Ability to travel within region to be onsite with customers
- Excellent written and verbal communication & presentation skills
- Strong stakeholder management skills
- Strong business and analytical acumen
- Ideally experience within SAAS sector
- Highly motivated & self-starting individual
- Location: UK (Birmingham) and Germany (Dortmund)
Interested candidates are invited to submit their CV to [email protected].