Audiomusica, the leading music equipment retailer, has launched a supply transformation project to improve the customer experience by enhancing its supply chain planning capabilities.

In the vibrant world of music, Chilean retailer Audiomusica is aware of the crucial role that customer satisfaction plays. Specialising in the import and sale of musical instruments and professional audio equipment, Audiomusica has been the preferred destination for music enthusiasts since 1988.

In a market where meeting customer demands is critical to success, Audiomusica recognised the need to adjust its operational efficiency to strengthen its competitive advantage in the dynamic markets of Chile, Peru and Bolivia.

The search for better supply chain planning led the specialty retailers to launch a supply chain transformation project in collaboration with Slimstock.

Orchestrating success

Committed to fostering a deeper connection with the music community, Audiomusica adopted Slimstock’s AI-powered supply chain planning platform to improve product availability and enhance customer service.

By adopting Slimstock’s state-of-the-art Slim4 platform, Audiomusica aims to revolutionise its supply chain process for:

  • Improve visibility with data-driven demand information to increase product availability.
  • Streamline the demand planning process, improving the accuracy of forecasts.
  • Centralise distribution processes to increase operational efficiency.

Renato Olivares, Director of Administration, Finance and Operations at Audiomusica, highlights the relevance of the partnership with Slimstock, emphasising its key role in meeting the company’s strategic objectives for 2024-2025.

“This partnership is strategic to strengthen inventory management and enrich the diversity of products offered, thus allowing an optimisation of financial resources through a more efficient purchasing process. The objective is to focus efforts on business improvement to enhance the value proposition to customers. By improving the selection and availability of products, both established and new brands, we seek to generate significant added value for consumers throughout Latin America, establishing a solid competitive advantage for Audiomusica”.