Bringing focus back to the customer and to future growth
Over the last few years, Kvik has experienced significant growth and shows no sign of slowing. While growth has always been the goal, it can often present great challenges. Kvik has experienced these challenges in the form of increased pressure across the business, especially across the supply chain division of the company. The focus had shifted away from the customers and more towards profitability. The organization was thinking more about the cost of back-orders than the volume of back-orders. This is something which had to change.