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The works launch major supply chain project to strengthen customer satisfaction

20-05-2021
the works

The U.K.’s leading multi-channel specialist retailer of arts, crafts, toys and, stationery has kicked off a radical supply chain overhaul to enhance customer satisfaction. Focused on improving availability across its network of 530 stores and dedicated online channel, The Works will join forces with the inventory experts at Slimstock.

The works

Unrivalled value, variety and quality

As one of five strategic supply chain initiatives designed to support The Work’s continued growth, the optimisation project will underpin the retailer’s commitment to providing its customers unrivalled value, variety and quality.

Dean Hawkridge, Supply Chain Director at The Works explains: “To offer customers a truly unique and enjoyable shopping experience, our supply chain sits at the heart of everything we do. To ensure exceptional levels of product availability across all of our customer channels, we are investing heavily in our systems and processes.”

Highlighting the decision to partner with Slimstock, Dean continues: “From our colleagues instore to our planning team at our support centre, this project will engage everyone across our organisation. Therefore, we needed to find a partner that shared our enthusiasm for supply chain excellence. Given the combination of Slimstock’s passionate team coupled with their extensive retail experience, it was clear they were the right partner to help us redefine the way we work.”

To help establish more efficient replenishment processes, The Works will implement Slimstock’s supply chain optimisation platform, Slim4.

Explaining how Slim4’s powerful forecasting functionality and visual KPI dashboards will support business, Dean states: “To adopt more proactive supply chain practices, our planning team need better forward visibility. With the transparency and control delivered by Slim4, we will be able to work our inventory harder to attain higher levels of availability.”

Mike Donnelly, Head of Retail at Slimstock UK, concludes: “As a retail business that has seen strong growth over the last 18 months, we’re hugely excited to be an integral part of such an important strategic initiative for The Works. I’m certain our retail solution will absolutely attain the results Dean and the team are committed to delivering.”

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