Supplier reliability improvement
Since Jean Heybroek started using Slim4, the supplier reliability has improved considerably. Van Engelen adds: “The customer satisfaction has increased dramatically which in turn has helped us to achieve a stronger market position. Despite this however, you can never be too satisfied.” Van Engelen now hopes to achieve further inventory reductions through managing the exceptions with even greater accuracy.
In addition, the operations manager is also working towards reducing the number of backorders as well as the requirement for express deliveries. In order to offer the best possible level of service to their customers, Jean Heybroek strives to resolve backorders on the same day, irrespective of the costs. However, these costs have to be justifiable. Van Engelen explains: “It is essential for us to have the right parts in stock at the right time. Only then can we deliver the fast and reliable service that our customers expect. With Slimstock’s expertise, I am confident that we will achieve our future objectives,” concludes Van Engelen.