As events go, things don’t get much bigger than the infamous Glastonbury Festival. Given that over 200,000 people attended this year alone, Glastonbury is a real success story. However, the popularity of Worthy Farm and lucky artists that get to play there is no happy accident: this event takes years of diligent planning!
From the beer sold in the vast variety of pop-up bars to the nuts & bolts that hold together the stages on which artists entertain their audience, music festivals are a meeting point where literally thousands of supply chains collide. In order to ensure that everyone enjoys a truly magical time, every element has to come together. After all, imagine how a shortage of beer or burgers would affect your festival experience: you would certainly think twice about going again!
When it comes to meeting customer expectations, businesses are no different: everything has to be in the right place at the right time. However, unlike festivals such as Glastonbury which occur only once every year (unless it’s a fallow year of course), businesses must be able to consistently meet customer demand on a day to day basis. So, what can you do to ensure that your organisation is able to provide customers with a Glastonbury standard of service?